Is Customer Support a Feature?
We think it is!
While you read our testimonials and contact our referrals, you will hear them say OpenHotel Support is the best in the industry. Talk to live experienced agents 24/7 and receive the service you deserve.
Support Hours
Support hours: are 6am to 4pm (PT), Monday through Friday.
For immediate issues, call the Support Desk at 702-628-5014.
Closed for Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Emergency after hours support: Call 702-628-5014 and follow phone prompts for emergency after hours support.
Experienced Live Agents: English and Spanish Speaking agents with tenure. Our team is located across the US, Mexico and the Caribbean. The average length of employment for OpenHotel staff is 8 years.
Customer Support Tools: We want to arm you with all the skills to run hotel operations without disruption. Whether you are a new client or an existing client, our weekly live trainings classes are always available and free of charge. Register for classes here.
Support Portal is located within your administrative system, and is full of videos, articles, and recorded trainings. You may also submit a Support Ticket and keep track of responses and closes. Our turnaround time on support tickets will amaze you!